Welcome to the Golden Touch Spa Barbados Family!

We’re thrilled that you’re interested in visiting us! To ensure you have the most relaxing and enjoyable spa experience, please take a moment to review our friendly spa guidelines.

Booking Your Appointment

Client Forms: When booking an appointment, you'll be asked to complete a client form. This helps us get to know you better—everything from allergies to preferences—so we can tailor your experience. Please complete this form before your appointment. We update forms annually, but if you have any changes throughout the year (like new medications, pregnancy, or new allergies), let us know!
Appointment Only: We operate by appointment only. Walk-ins are not accepted, but same-day bookings are possible based on availability.
Arrive Early: Please arrive 10 minutes before your appointment. This gives you time to relax, check in, and get ready for your treatment.
No Extra Guests: To ensure a peaceful atmosphere, we kindly ask that only clients receiving services enter the spa.
Children Policy: Children are only allowed if they are receiving a service.

Appointment Confirmation

We’ll confirm your appointment 48 hours in advance via email, SMS text, WhatsApp or phone call.

Cancellations & Rescheduling

Cancellations must be made at least 48 hours in advance via phone or email.
A 50% deposit is required for all services.
Same-day cancellations may be rescheduled, but will incur a 50% service fee or a $75 fee (whichever applies).
No-shows will be charged 100% of the scheduled service fee.

Late Arrivals

Running late? If you arrive more than 10 minutes late, we’ll do our best to accommodate your full treatment. However, if another appointment is scheduled after yours, your service may be shortened, but you'll still be charged for the full session.
If you're 15 minutes late, it will be considered a no-show.
If your service hasn't started within 15 minutes of your scheduled time, you'll receive a 5% discount on your bill.

Gift Certificates

Gift certificates are valid for 4 months from the purchase date.
Donation certificates are non-transferable and expiration dates cannot be extended.
Appointments using gift certificates must be canceled 48 hours in advance or the certificate will be forfeited.
To redeem a gift certificate, present it at the reception. The back of the card includes this important information:
“This card can be used for purchases at Golden Touch Spa Barbados. Protect this card and treat it as you would cash. Lost, stolen, or damaged cards will be charged a replacement fee of $25.00. This card cannot be redeemed for cash or refunded for remaining balances. Expired cards will incur a renewal fee. Appointments only.”
Expired certificates (up to one month after expiration) can be renewed for $25.00, excluding donation certificates.

Therapist Requests

While we do our best to meet your preferences, we cannot guarantee a specific therapist. Rest assured, all our therapists are professionally trained in treatment and draping protocols to ensure your comfort.

Service Updates

We love keeping things fresh! While we strive to keep our website and spa menu current, prices and services may change.

Right to Refuse Service

At Golden Touch Spa Barbados, we value and respect every guest and are committed to providing a welcoming, safe, and relaxing environment. However, to maintain the highest standards of professionalism and care, we reserve the right to refuse service to anyone if necessary. Reasons for refusal may include, but are not limited to:

Health and Safety Concerns: If a client has a medical condition that may put them at risk during a treatment or poses a risk to others.
Hygiene Standards: If a client arrives in a condition that does not meet basic hygiene standards necessary for safe and professional treatment.
Behavioral Concerns: If a client is disrespectful, displays inappropriate behavior, is under the influence of drugs or alcohol, or creates an uncomfortable environment for staff or other guests.
Policy Violations: If spa policies are not adhered to, such as arriving late beyond the grace period, bringing unauthorized guests, or refusing to provide required information.

We take these decisions seriously and strive to handle every situation with professionalism and care.

Our goal is to ensure that every guest enjoys a peaceful, rejuvenating, and respectful experience.

We’re excited to welcome you and look forward to making your visit truly golden!